Tel: +27 21 551 1337 Email: spr@starjobs.co.za

Job Location: Western Cape

Customer Service Agent / Internal Sales (Ref 104)

Brackenfell, CT
Mon – Fri 08:00 – 17:00

Scope of the role:
– Dealing with customers telephonically and via email
– Dealing with walk-in customers
– Processing of Sales – invoicing & quotations
– Orders Management – managing & follow-ups

Requirements:
– 3 years+ Customer Service & Internal / Counter Sales Experience
– Bilingual – English & Afrikaans
– Proficient in Microsoft Office & CRM Systems
– Experience with an ERP System
– Professional verbal & written communication skills
– Advantageous: Manufacturing industry experience / export process knowledge

Apply to: ronell.d@starjobs.co.za

Tyre Fitment – Sales – R12 000 – R14 000 + Comm (Ref: 103)

🚀 Join the Fast Lane with Our Tyre Fitment Centre! 🚀

Are you a dynamic sales pro with a passion for performance and a knack for customer satisfaction? We’re revving up for a high-octane addition to our client’s team at the premier Tyre Fitment Centre in the Southern Suburbs!

🏆 Professional Sales Person Wanted! 🏆

We’re not just looking for any salesperson; we’re on the hunt for a superstar who ticks all the boxes and is ready to hit the ground running. If you’re between 25-45, with a Matric and an unendorsed Driver’s Licence, and bring at least 3 years of fitment centre experience to the table, you’re already in the running.

🔧 Expertise in Tyres, Batteries, Shocks, Brakes, and Suspension 🔧

Your knowledge of tyres, batteries, shocks, brakes, and suspension is second to none. You live and breathe automotive excellence and can talk the talk and walk the walk with our discerning clientele.

💰 Rewarding Compensation 💰
R12 000 – 14 000 pm + Commission negotiable of experience and sales.   We believe in rewarding hard work and dedication. That’s why we’re offering a competitive basic salary plus a commission structure that rewards you for hitting and exceeding targets. It’s your chance to accelerate your earnings and drive your career forward.

🤝 Team Player with a Customer Focus 🤝

Your interpersonal skills are off the charts, and you thrive in a team environment. You’re not just selling products; you’re building relationships and delivering exceptional customer experiences. Your bilingual ability ensures you can connect with every customer, making you an invaluable asset to our team.

📈 Ready to Shift Gears? 📈

If you’re ready to join a winning team and take your career to the next level, we want to hear from you. Apply now and let’s start this exciting journey together!

📞 Contact us today to rev up your career!

Office Administrator (Ref: 105)

Brackenfell – Okavango Junction.  Salary R10k.  Own vehicle and if not, reliable public transport will be useful.

Our client requires a person who excels in Customer Service, has a sense of responsibility, is practical and proud of the work they do.

Requirements/Qualification:

  • Grade 12
  • 3+ years of work experience as an administrator
  • Tertiary qualification will be advantageous but not necessary
  • Honest and Punctual
  • Office bound

Duties and Responsibilities:

  • Friendly and Customer Service orientated
  • Excellent telephone skills/manner
  • Receipt Stock and forward to Head Office
  • Place orders timeously with Head office
  • Liaise with suppliers (on a small scale)
  • Follow up with clients on a daily basis
  • Schedule appointments for Manager
  • Plan cost effective routes for work schedule
  • Must be able to work without supervision, use own initiative when necessary.
  • Bilingual in English and Afrikaans
  • Order office stationery and consumables
  • Keep office tidy
  • Proficiency in Microsoft Office, Outlook, and basic computer software
  • Excellent attendance record.

Office hours:  Monday to Friday 08:00 – 16:30.

Please submit your CV with photo and kindly let me know what you are/were earning please?

 

Senior Divisional Manager (Ref: 105)

Cape Town CBD.  Salary – market related.

Based at our client’s Head Office in Cape Town, this position requires you to find innovative ways to leverage the vast amount of data and information at your disposal to create customer strategies that drive up profit within constraints. Work within the Risk and Analytics department to enhance the company’s performance by providing information, analyses, reports and technical support for the development and implementation of data-driven credit risk strategies. Strategic contribution demonstrated and must have a broad range of experience.

Key responsibilities:

  • Assist team to achieve a balanced credit portfolio by accurately forecasting expected results
  • Develop and implement champion/challenger customer strategies that deliver performance in line with Board expectations
  • Monitor portfolio performance and ensure book performance meet pre-defined KPI’s by pro-actively proposing changes
  • Investigating data integrity issues, testing assumptions and validating analytical results, ensuring accuracy of findings
  • Undertaking analysis to determine the impact of strategy changes to areas of application and account management strategies
  • Presenting ideas via reports and presentations, outlining findings and making recommendations for improvements to senior stakeholders
  • Forecasting and monitoring implemented strategies using statistical techniques
  • Project manage the implementation of strategy changes into live systems
  • Coding (Retailer experience)
  • Credit professional and have experience in IFRS9, credit strategy rules, risk registers)

Key requirements:

  • Relevant post-graduate Degree with mathematical or statistical oriented subjects preferred
  • Business Science Degree / B.Com Degree or equivalent
  • 8+ or more years’ experience in consumer credit (within a Credit Risk analytics environment) with demonstrated ability to implement solutions based on findings from analytical projects
  • Understanding of the credit life cycle
  • Revolving store card or credit card experience advantageous
  • Ability to work efficiently under pressure and within structured and unstructured parameters
  • Advantageous to have predictive Analytics experience with a highly numerate background
  • Must be able to monitor models and report back to the board
  • Must assist in growing team with relevant support, training programs and be seen as a mentor
  • High attention to detail driving a need for 100% accuracy
  • High level of integrity and confidentiality
  • Experienced user of Microsoft Office suite (Excel, PowerPoint, Word)
  • Experience in SAS (base and/or Enterprise Guide and/or SAS Viya) extremely advantageous

SAS Sequel / SAS Python.

Please submit your CV with photo and kindly let me know what you are/were earning please?

Business Funding Administrator (Front Desk) (Ref: 105)

Northern Suburbs.  Salary – Market related. Own vehicle preferred but not essential

Purpose:

To manage incoming and initial calls with clients, administration, and preparation of bank statements for new loan applications to ensure effective and efficient administration support for the analyst and front desk operations team. To ensure business sustainability and delivery on the company timeframes.

Administrative Support to Operations:

  • Front Desk:
    • Managing the Client support box for strategic partnerships
    • Administer the strategic partnerships applications process.

Switchboard Duties:

  • Switchboard duties –
    • Answering and directing client calls. Take messages and relay them to the appropriate team member/s.
  • Communication – experience communicating with clients via telecom and e-mail and ensuring that we respond to a customer’s queries timeously and professionally.
  • Consistently deliver exceptional customer service portraying the following skills:
  • Empathy
  • Actively listening
  • Emotional Intelligence
  • Problem-solving
  • Handling difficult situations and questions
  • Product Knowledge: Explain the product, pricing, loan terms, etc. to the customers.
  • Process Knowledge: Understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers.
  • Process Knowledge: Explain to a client how to obtain the bank statements in the correct format and be familiar with all channels available in submitting or sending these bank statements.

Business Funding Applications:

  • New applications:
    • Prepare and process applications.
    • Ensuring the correct information has been received.
    • Preparing all relevant information required for the application, including the conversion of business bank statements via various channels.
    • Follow-up calls to clients where the business is waiting for the business bank statements.
    • Action the documentation that clients have sent in with their applications before initial contact.
    • Initial contact with clients when they have applied for business funding.
    • Follow-up calls with clients where we have been unable to reach them with the initial call.
  • Time Management – timeously processing and preparing the new loan applications within SLA.
  • Ad-hoc administrative duties as required.

Leadership:

  • Take ownership of your work by delivering high-quality work on time.
  • Show initiative and be proactive in finding opportunities to improve business processes.
  • Take ownership of your career development by continuously improving skills, knowledge, and the application thereof in designing and implementing solutions.
  • Positive engagement in team activities and actively contributing ideas to improve team dynamics and performance.

Minimum Qualification:

  • Grade 12

Minimum Work Experience:

  • 2+ years of work experience as an administrator.

Technical Business Competence:

  • Strong Communication skills – exchange, convey and express knowledge and ideas via telecom and e-mail and ensuring that they respond to a customer’s queries timeously and professionally.
  • Knowledge of Microsoft and other Office applications.
  • Good problem-resolution and creative thinking abilities.
  • A team player – teamwork and collaboration.
  • Strong oral and written communication skills.
  • Critical thinking and problem-solving.
  • Emotional Intelligence.
  • Empowering and motivating others.
  • Strong multi-tasking and administration skills.
  • Listening skills and empathy.
  • Understanding the loan origination and client information systems.
  • Time Management – being able to multi-task between the different tasks required in the team.
  • Product and process knowledge
  • Excellent customer service

Behavioural Competence:

  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Following Instructions and Procedures
  • Learning and Researching
  • Presenting and Communicating Information
  • Working with People

 

Please submit your CV with photo if you have the above mentioned experience and traits and kindly let me know what you are currently earning please?

Office Manager – Travel Industry (Ref: 104)

Cape Town CBD

Summary:

We are seeking a dynamic and experienced Office Manager to oversee our reservations team and support staff from other departments. The ideal candidate will have a strong background in sales, exceptional organizational skills, and the ability to manage day-to-day office operations efficiently. This role is pivotal in ensuring the smooth functioning of our office and the delivery of excellent customer service.

 

Key Responsibilities:

Team Management:

  • Supervise and lead the reservations team and other departmental staff.
  • Conduct regular team meetings and performance reviews.
  • Provide training and development opportunities to staff members.

Sales Management:

  • Drive sales targets and performance within the reservations team.
  • Develop and implement sales strategies to increase revenue.
  • Monitor sales metrics and prepare regular sales reports for the Head of Reservations.

Office Operations:

  • Oversee the general running of the office, ensuring a productive and efficient work environment.
  • Manage office supplies and inventory, ensuring all necessary materials are available.
  • Coordinate with external service providers and vendors as needed.

Customer Service:

  • Ensure high levels of customer satisfaction through excellent service.
  • Address and resolve any customer complaints or issues promptly.
  • Work closely with the reservations team to maintain and improve customer service standards.

Administrative Duties:

  • Handle administrative tasks such as scheduling, correspondence, and documentation.
  • Ensure compliance with company policies and procedures.
  • Assist in the planning and execution of company events and meetings.

Qualifications and Experience:

  • Proven experience as an office/reservations manager or in a similar managerial role.
  • Strong background in sales and customer service.
  • Excellent organizational and multitasking skills.
  • Leadership abilities with a track record of managing and motivating teams.
  • Proficient in MS Office and office management software.
  • Strong communication and interpersonal skills.
  • Ability to work independently and handle multiple tasks simultaneously.
  • At least 5 years of management experience in the travel industry.

 

Job Type: Full-time, Permanent, In-Office

Senior FIT Travel Consultant – Inbound (Ref: 109)

Location: Cape Town – In Office

Type: Full-time

 

IMPERATIVE REQUIRED SKILLS

  • Min 5 years’ experience with Inbound FIT Tours
  • Detailed Logistical Destination Knowledge of Southern Africa Destinations
  • Wide variety of product knowledge across borders
  • Great supplier relationships
  • Fully Bilingual – English and Afrikaans
  • Strong sense of urgency and accuracy
  • Natural inquisitive nature
  • Tourplan / NX Experience

 

ADDITIONALLY, A BONUS

  • Additional Foreign language skill
  • Groups experience a bonus, but not essential.
  • Eager to explore

Credit Analyst (Ref: 105)

Northern Suburbs.  Salary – Market related.

Qualifications: Honours degree in Finance / Accounting / Mathematics or related.  Essential

Not essential but Preferred: CA(SA)/ACCA/CIMA

Purpose:

As a Credit Analyst at our client’s company, your key responsibility will be to evaluate and assess the creditworthiness of businesses seeking loans by utilizing scorecard models, analysing financial data, and applying sound risk management practices to make well-informed credit decisions.

Meeting and exceeding SLA requirements for exceptional service delivery will be at the forefront of your responsibilities, as they strive to provide the best possible experience to their clients.

Credit Assessment:

  • Credit Assessment: Review and analyse credit applications from customers (business), to determine their creditworthiness based on scorecard models and established risk criteria which includes quantitative and qualitative information.
  • Financial Analysis: Conduct financial analysis for large loans, assessing the creditworthiness of applicants by examining financial statements, credit reports, and other relevant data sources.
  • Risk Evaluation: Evaluate risk factors associated with each credit application and make well-informed decisions on the appropriate credit limit, interest rate and other relevant terms.

Loan Origination Process:

  • Compliance: Ensure strict adherence to the credit policy and credit processes to maintain regulatory compliance and minimize risk exposure.
  • Process Optimisation: Continuously evaluate and refine the credit granting processes with a strong emphasis on enhancing efficiency and reducing turnaround times, all while staying within the established credit risk appetite.
  • Alignment and Training: Facilitate alignment among reviewers and foster effective communication between reviewers and analysts through thorough quality reviews, constructive feedback, and comprehensive training initiatives. This collaborative approach ensures consistency and accuracy in credit assessments.
  • Operational efficiency: Provide input into monthly reviewer schedules and ensure sufficient capacity to review loan applications.
  • Regular Catch-Up Meetings with the Analyst Lead: Holding regular catch-up meetings with the Analyst team leader to identify training needs focused on enhancing their understanding of financial statements and management accounts

Monitoring:

  • Portfolio Monitoring: Monitoring the performance of existing loans in the portfolio.
  • Monthly Credit Pack: Provide input for the monthly credit reporting, focusing on portfolio quality, delinquencies, and credit risk exposure.
  • Defaulted Loan Reviews: Conduct comprehensive reviews of defaulted loans to identify trends and risks that can help improve and refine credit criteria.
  • Quality Monitoring: Ensuring diligent quality monitoring of reviews to guarantee compliance with credit policy and processes, maintaining alignment and consistency.

Onboarding of new reviewers:

  • Training Induction Program: Design and maintain the training induction program tailored for new Reviewers.
  • Onboarding and On-the-Job Training: Oversee the onboarding process and provide comprehensive training and continuous on-the-job support for new Reviewers.
  • Follow-Up Training: Conduct follow-up training sessions with new Reviewers to ensure adherence to the proper review process and identify any additional training needs before training sign-off.
  • Updated Training Manual: Keep the training manual for new Reviewers up to date and ensure that it reflects the latest practices and information.
  • Supporting Loan Analysts: Offer guidance and mentorship to Loan Analysts, particularly in understanding financial statements, management accounts, and SARS liabilities for high-value applications.

Training:

  • Monthly Reviewers’ Workshops: Contribute to monthly workshops aimed at facilitating knowledge exchange and feedback between the Analyst and Reviewer teams. Providing guidance to ensure adherence to standards will be an essential part of these sessions.
  • Continuous Financial Upskilling: Ensuring continuous financial upskilling of team members, both new and existing, is a key priority in your role. This will contribute to a high level of expertise within the team.
  • Administrative Functions: Manage all administrative aspects related to training, such as maintaining training registers and updating training manuals, to ensure an organized and effective training process

General:

  • Training and Development: Stay up-to-date with industry trends, best practices, and emerging technologies in credit risk management, and share knowledge within the team.
  • Continuous Improvement: Contribute to ongoing process improvement initiatives, including refining credit scoring models, automating processes, and enhancing data analytics capabilities.
  • Collaboration: Collaborate with cross-functional teams, including sales, operations, legal and business development teams to optimize credit processes and enhance overall credit risk management strategies.
  • Customer Service: Maintain a customer-centric approach while managing credit-related inquiries and providing support to internal and external stakeholders

Minimum Work Experience:

  • 2-3 years of experience working in the financial services and/or lending industry

Technical/business Competencies:

General:

  • Understanding financial reporting standards and the ability to analyze financial statements, cash flow, and key financial ratios.
  • Demonstrating critical thinking and risk assessment skills through data analysis of financial data from various sources, including financial statements, credit reports, and credit bureau data.
  • Possessing strong writing and reporting skills to document credit analysis findings effectively for decision-making purposes. (Writing and reporting)
  • Proficiency in using data analysis tools (e.g., Excel) and credit risk management software to streamline the credit evaluation process. (Applying expertise and technology)

The following experience will be beneficial/bonus:

  • Experience as a Credit Analyst in a scorecard-based environment or a similar role within the financial services industry is a bonus.
  • Knowledge of commercial credit products, market trends, and/or loan procedures, credit life cycle (up to and including collections).
  • Familiarity with industry-specific factors influencing credit risk, such as market trends, regulatory changes, and economic conditions.
  • Understanding credit bureau data, credit scoring methodologies, and regulatory compliance.
  • Experience in monitoring and analyzing the performance of existing credit accounts to assess credit quality, identify trends, and manage credit risk exposure.
  • Familiarity with credit policies and guidelines, ensuring credit decisions align with the established risk appetite.
  • Knowledge of loan administration, accounting, and banking applications/software.

Please submit your CV with photo and kindly let me know what you are currently earning please?

 

Mortgage Originator – Analyst (Ref 105)

Northern Suburbs. R15-R20k. Discretionary bonus in December. No med or prov fund.

Purpose:

Our client is well established and respected finance company for home finance by offering a home loan structured as an instalment sale.

The business is in an exciting phase of rapid growth and seeks an applicant to assist with credit origination and management of the credit exposure. (Home loans)

Company Culture:

  • How to describe the company culture?
  • Open communication
  • Mutual respect
  • Shared goals
  • Commitment to employee growth and development
  • Team player
  • Fun and hard-working environment

Employment Type:

  • Full time

Key Responsibilities:

  • Receive credit applications
  • Perform credit worthiness and affordability procedures.
  • General application processing
  • Database management
  • Handle telephonic and email queries regarding the property company
  • Application status, quotations issued or any other questions regarding the products
  • Loan book Management – forbearance, restructuring, collections management
  • Reporting

Team Structure:

  • Report to credit manager and director
  • Office team of nine
  • Work closely with administration and fulfilment teams

Qualifications

Educational Requirements:

  • Matric is the minimum educational requirement
  • Industry specific qualifications would be advantageous

Experience Requirements:

Knowledge of National Credit Act, FICA and practical credit assessment needed. 

Credit environment experience and/or mortgage industry experience of at least 2 years.

  • Demonstrated Excel ability
  • Understanding of home loans environment would be advantageous.

Skills and Competencies:

  • Teamwork
  • Analytical thinking
  • Attention to detail / proper attention to detail
  • Ability to work under pressure
  • Understanding mortgage models

Soft skills:

  • Ability to explain concepts in layman terms to clients
  • Fast learner
  • Very good telephone and e-mail etiquette
  • Ability to work without supervision / initiative

 

Language Requirements:

  • Proficient & fluent in English and Afrikaans

 

Market related salary Range:

  • R15 000 to R20 000 depending on experience and seniority

Benefits:

  • Discretionary bonuses are paid in December.

 

Please submit your CV with photo and kindly let me know what you are currently earning please?

Contact us

TEL: +27 21 5511337
EMAIL: spr@starjobs.co.za
ADDRESS: 33 Millennium Business Park
19 Edison Way
Century City
7540

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