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Head: IT Operations (Ref 117) AA/EE

Full time
Cape Town, South Africa
Posted 2 months ago
About this job

Market Related incl Med Aid, Provident plus incentives Overview: You will be accountable for managing the delivery of the IT Service Delivery, IT Infrastructure Management and Production Quality Assurance functions of the Company. The incumbent will collaborate with the Business in order to deliver these services in an effective and efficient manner, ensuring maximum access, availability and quality of the technology environments and services.   Responsibilities: • Overall ownership, development and management of the processes, procedures, and vendors of the Infrastructure, Production Quality Assurance and Services teams • Accountable for the prevention, expedient recovery and resolution of IT problems and incidents through robust governance fully aligned with ITIL Service Management principles • Deliver changes and releases to the IT environment in a manner that ensures continuity to the business • Constantly monitor and improve performance against Service and Operational Level Agreements • Evolve the maturity of the Quality Assurance function in line with an agreed strategy • Responsible for the identification, escalation and mitigation of risks • Ensure a culture of continuous service improvement in teams and vendors • Management of internal and external relationships • Stay abreast of developments in the market to ensure best practices that support the business in its strategic objectives • Ensure integration with Regional and Group governance requirements as is appropriate • Ensure the optimal performance, succession and engagement of teams

Minimum Requirements: Significant IT Operations management experience ITIL Expert certificate or equivalent Suitably Degreed or Diploma qualifications Minimum of at least 5 years’ experience in managing IT teams, processes, governance and frameworks Project management experience – advantageous Experience in the Financial Services industry – advantageous

Job Features

Job CategoryInformation Technology

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Star Personnel Recruitment

Star Personnel Recruitment