Brackenfell, CT
Mon – Fri 08:00 – 17:00
Scope of the role:
– Dealing with customers telephonically and via email
– Dealing with walk-in customers
– Processing of Sales – invoicing & quotations
– Orders Management – managing & follow-ups
Requirements:
– 3 years+ Customer Service & Internal / Counter Sales Experience
– Bilingual – English & Afrikaans
– Proficient in Microsoft Office & CRM Systems
– Experience with an ERP System
– Professional verbal & written communication skills
– Advantageous: Manufacturing industry experience / export process knowledge
Apply to: ronell.d@starjobs.co.za
Brackenfell – Okavango Junction. Salary R10k. Own vehicle and if not, reliable public transport will be useful.
Our client requires a person who excels in Customer Service, has a sense of responsibility, is practical and proud of the work they do.
Requirements/Qualification:
- Grade 12
- 3+ years of work experience as an administrator
- Tertiary qualification will be advantageous but not necessary
- Honest and Punctual
- Office bound
Duties and Responsibilities:
- Friendly and Customer Service orientated
- Excellent telephone skills/manner
- Receipt Stock and forward to Head Office
- Place orders timeously with Head office
- Liaise with suppliers (on a small scale)
- Follow up with clients on a daily basis
- Schedule appointments for Manager
- Plan cost effective routes for work schedule
- Must be able to work without supervision, use own initiative when necessary.
- Bilingual in English and Afrikaans
- Order office stationery and consumables
- Keep office tidy
- Proficiency in Microsoft Office, Outlook, and basic computer software
- Excellent attendance record.
Office hours: Monday to Friday 08:00 – 16:30.
Please submit your CV with photo and kindly let me know what you are/were earning please?
Northern Suburbs. Salary – Market related. Own vehicle preferred but not essential
Purpose:
To manage incoming and initial calls with clients, administration, and preparation of bank statements for new loan applications to ensure effective and efficient administration support for the analyst and front desk operations team. To ensure business sustainability and delivery on the company timeframes.
Administrative Support to Operations:
- Front Desk:
- Managing the Client support box for strategic partnerships
- Administer the strategic partnerships applications process.
Switchboard Duties:
- Switchboard duties –
- Answering and directing client calls. Take messages and relay them to the appropriate team member/s.
- Communication – experience communicating with clients via telecom and e-mail and ensuring that we respond to a customer’s queries timeously and professionally.
- Consistently deliver exceptional customer service portraying the following skills:
- Empathy
- Actively listening
- Emotional Intelligence
- Problem-solving
- Handling difficult situations and questions
- Product Knowledge: Explain the product, pricing, loan terms, etc. to the customers.
- Process Knowledge: Understand the process that needs to be followed by the operations team as a whole and need to be able to explain this to the customers.
- Process Knowledge: Explain to a client how to obtain the bank statements in the correct format and be familiar with all channels available in submitting or sending these bank statements.
Business Funding Applications:
- New applications:
- Prepare and process applications.
- Ensuring the correct information has been received.
- Preparing all relevant information required for the application, including the conversion of business bank statements via various channels.
- Follow-up calls to clients where the business is waiting for the business bank statements.
- Action the documentation that clients have sent in with their applications before initial contact.
- Initial contact with clients when they have applied for business funding.
- Follow-up calls with clients where we have been unable to reach them with the initial call.
- Time Management – timeously processing and preparing the new loan applications within SLA.
- Ad-hoc administrative duties as required.
Leadership:
- Take ownership of your work by delivering high-quality work on time.
- Show initiative and be proactive in finding opportunities to improve business processes.
- Take ownership of your career development by continuously improving skills, knowledge, and the application thereof in designing and implementing solutions.
- Positive engagement in team activities and actively contributing ideas to improve team dynamics and performance.
Minimum Qualification:
Minimum Work Experience:
- 2+ years of work experience as an administrator.
Technical Business Competence:
- Strong Communication skills – exchange, convey and express knowledge and ideas via telecom and e-mail and ensuring that they respond to a customer’s queries timeously and professionally.
- Knowledge of Microsoft and other Office applications.
- Good problem-resolution and creative thinking abilities.
- A team player – teamwork and collaboration.
- Strong oral and written communication skills.
- Critical thinking and problem-solving.
- Emotional Intelligence.
- Empowering and motivating others.
- Strong multi-tasking and administration skills.
- Listening skills and empathy.
- Understanding the loan origination and client information systems.
- Time Management – being able to multi-task between the different tasks required in the team.
- Product and process knowledge
- Excellent customer service
Behavioural Competence:
- Achieving Personal Work Goals and Objectives
- Adapting and Responding to Change
- Following Instructions and Procedures
- Learning and Researching
- Presenting and Communicating Information
- Working with People
Please submit your CV with photo if you have the above mentioned experience and traits and kindly let me know what you are currently earning please?
Northern Suburbs. Salary – market related. WFH 2 days per week.
Purpose
To ensure the delivery of high-quality and reliable software products through comprehensive testing methodologies. This role involves designing and executing test plans, identifying and documenting bugs, and collaborating with cross-functional teams to resolve defects and improve testing processes. This Senior Tester acts as a quality gatekeeper, ensuring software meets functional and non-functional requirements, thereby enhancing customer satisfaction and maintaining the company’s reputation for reliability and excellence.
Qualification
Minimum Formal Qualifications and Training
☒ NQF 7 – Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum Work Experience
Minimum of 5 years of experience in software testing, with at least 1 year as a Senior Tester.
Responsibilities
Test Planning and Design
- Develop and maintain test plans, test cases, and test scripts.
- Identify testing requirements based on project specifications and user requirements.
- Ensure test coverage for all functional and non-functional requirements
Test Execution
- Execute manual and automated tests to identify software defects.
- Perform various types of testing, including functional, regression, performance, and security testing.
- Record test results and report defects using appropriate tracking tools
Defect Management
- Verify fixes and perform regression testing to ensure defects are resolved.
- Identify, document and track potential defects early in the development cycle through rigorous testing and proactive analysis.
- Collaborate with teams to resolve defects promptly, minimising the impact on project timelines and product quality
Process Improvement
- Stay updated with industry trends and advancements in testing methodologies.
- Evaluate and enhance existing testing methodologies, processes and tools to recommend improvement and increase efficiency and effectiveness.
- Implement best practices and innovative solutions in software testing to stay ahead of industry trends and maintain a competitive edge
Documentation and Reporting
- Create and maintain detailed test documentation, including test plans, test cases, and test reports.
- Provide regular updates on testing progress and status to project stakeholders.
- Generate test metrics and analyse data to identify areas for improvement.
Risk Mitigation
- Assess and mitigate risks associated with software releases by ensuring thorough testing coverage and reliability.
- Provide valuable insights to stakeholders about potential risks and the stability of the software
Customer Satisfaction
- Ensure that the software meets or exceeds user expectations by delivering a defect-free product.
- Enhance the end-user experience by ensuring the software is reliable, performant, and secure.
Technical/Business Competence
- Proficient in manual and automated testing tools and methodologies.
- Strong understanding of software development lifecycle and agile methodologies.
- Excellent analytical and problem-solving skills.
- Familiarity with test management and defect tracking tools.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Knowledge of programming languages and automation frameworks
Behavioural Competence
- Adapting and Responding to Change
- Analysing
- Applying Expertise and Technology
- Formulating Strategies and Concepts
- Writing and Reporting
Please submit your CV with photo and kindly let me know what you are currently earning please?
Northern Suburbs. Salary – Market related.
Qualifications: Honours degree in Finance / Accounting / Mathematics or related. Essential
Not essential but Preferred: CA(SA)/ACCA/CIMA
Purpose:
As a Credit Analyst at our client’s company, your key responsibility will be to evaluate and assess the creditworthiness of businesses seeking loans by utilizing scorecard models, analysing financial data, and applying sound risk management practices to make well-informed credit decisions.
Meeting and exceeding SLA requirements for exceptional service delivery will be at the forefront of your responsibilities, as they strive to provide the best possible experience to their clients.
Credit Assessment:
- Credit Assessment: Review and analyse credit applications from customers (business), to determine their creditworthiness based on scorecard models and established risk criteria which includes quantitative and qualitative information.
- Financial Analysis: Conduct financial analysis for large loans, assessing the creditworthiness of applicants by examining financial statements, credit reports, and other relevant data sources.
- Risk Evaluation: Evaluate risk factors associated with each credit application and make well-informed decisions on the appropriate credit limit, interest rate and other relevant terms.
Loan Origination Process:
- Compliance: Ensure strict adherence to the credit policy and credit processes to maintain regulatory compliance and minimize risk exposure.
- Process Optimisation: Continuously evaluate and refine the credit granting processes with a strong emphasis on enhancing efficiency and reducing turnaround times, all while staying within the established credit risk appetite.
- Alignment and Training: Facilitate alignment among reviewers and foster effective communication between reviewers and analysts through thorough quality reviews, constructive feedback, and comprehensive training initiatives. This collaborative approach ensures consistency and accuracy in credit assessments.
- Operational efficiency: Provide input into monthly reviewer schedules and ensure sufficient capacity to review loan applications.
- Regular Catch-Up Meetings with the Analyst Lead: Holding regular catch-up meetings with the Analyst team leader to identify training needs focused on enhancing their understanding of financial statements and management accounts
Monitoring:
- Portfolio Monitoring: Monitoring the performance of existing loans in the portfolio.
- Monthly Credit Pack: Provide input for the monthly credit reporting, focusing on portfolio quality, delinquencies, and credit risk exposure.
- Defaulted Loan Reviews: Conduct comprehensive reviews of defaulted loans to identify trends and risks that can help improve and refine credit criteria.
- Quality Monitoring: Ensuring diligent quality monitoring of reviews to guarantee compliance with credit policy and processes, maintaining alignment and consistency.
Onboarding of new reviewers:
- Training Induction Program: Design and maintain the training induction program tailored for new Reviewers.
- Onboarding and On-the-Job Training: Oversee the onboarding process and provide comprehensive training and continuous on-the-job support for new Reviewers.
- Follow-Up Training: Conduct follow-up training sessions with new Reviewers to ensure adherence to the proper review process and identify any additional training needs before training sign-off.
- Updated Training Manual: Keep the training manual for new Reviewers up to date and ensure that it reflects the latest practices and information.
- Supporting Loan Analysts: Offer guidance and mentorship to Loan Analysts, particularly in understanding financial statements, management accounts, and SARS liabilities for high-value applications.
Training:
- Monthly Reviewers’ Workshops: Contribute to monthly workshops aimed at facilitating knowledge exchange and feedback between the Analyst and Reviewer teams. Providing guidance to ensure adherence to standards will be an essential part of these sessions.
- Continuous Financial Upskilling: Ensuring continuous financial upskilling of team members, both new and existing, is a key priority in your role. This will contribute to a high level of expertise within the team.
- Administrative Functions: Manage all administrative aspects related to training, such as maintaining training registers and updating training manuals, to ensure an organized and effective training process
General:
- Training and Development: Stay up-to-date with industry trends, best practices, and emerging technologies in credit risk management, and share knowledge within the team.
- Continuous Improvement: Contribute to ongoing process improvement initiatives, including refining credit scoring models, automating processes, and enhancing data analytics capabilities.
- Collaboration: Collaborate with cross-functional teams, including sales, operations, legal and business development teams to optimize credit processes and enhance overall credit risk management strategies.
- Customer Service: Maintain a customer-centric approach while managing credit-related inquiries and providing support to internal and external stakeholders
Minimum Work Experience:
- 2-3 years of experience working in the financial services and/or lending industry
Technical/business Competencies:
General:
- Understanding financial reporting standards and the ability to analyze financial statements, cash flow, and key financial ratios.
- Demonstrating critical thinking and risk assessment skills through data analysis of financial data from various sources, including financial statements, credit reports, and credit bureau data.
- Possessing strong writing and reporting skills to document credit analysis findings effectively for decision-making purposes. (Writing and reporting)
- Proficiency in using data analysis tools (e.g., Excel) and credit risk management software to streamline the credit evaluation process. (Applying expertise and technology)
The following experience will be beneficial/bonus:
- Experience as a Credit Analyst in a scorecard-based environment or a similar role within the financial services industry is a bonus.
- Knowledge of commercial credit products, market trends, and/or loan procedures, credit life cycle (up to and including collections).
- Familiarity with industry-specific factors influencing credit risk, such as market trends, regulatory changes, and economic conditions.
- Understanding credit bureau data, credit scoring methodologies, and regulatory compliance.
- Experience in monitoring and analyzing the performance of existing credit accounts to assess credit quality, identify trends, and manage credit risk exposure.
- Familiarity with credit policies and guidelines, ensuring credit decisions align with the established risk appetite.
- Knowledge of loan administration, accounting, and banking applications/software.
Please submit your CV with photo and kindly let me know what you are currently earning please?
Northern Suburbs. R15-R20k. Discretionary bonus in December. No med or prov fund.
Purpose:
Our client is well established and respected finance company for home finance by offering a home loan structured as an instalment sale.
The business is in an exciting phase of rapid growth and seeks an applicant to assist with credit origination and management of the credit exposure. (Home loans)
Company Culture:
- How to describe the company culture?
- Open communication
- Mutual respect
- Shared goals
- Commitment to employee growth and development
- Team player
- Fun and hard-working environment
Employment Type:
Key Responsibilities:
- Receive credit applications
- Perform credit worthiness and affordability procedures.
- General application processing
- Database management
- Handle telephonic and email queries regarding the property company
- Application status, quotations issued or any other questions regarding the products
- Loan book Management – forbearance, restructuring, collections management
- Reporting
Team Structure:
- Report to credit manager and director
- Office team of nine
- Work closely with administration and fulfilment teams
Qualifications
Educational Requirements:
- Matric is the minimum educational requirement
- Industry specific qualifications would be advantageous
Experience Requirements:
Knowledge of National Credit Act, FICA and practical credit assessment needed.
Credit environment experience and/or mortgage industry experience of at least 2 years.
- Demonstrated Excel ability
- Understanding of home loans environment would be advantageous.
Skills and Competencies:
- Teamwork
- Analytical thinking
- Attention to detail / proper attention to detail
- Ability to work under pressure
- Understanding mortgage models
Soft skills:
- Ability to explain concepts in layman terms to clients
- Fast learner
- Very good telephone and e-mail etiquette
- Ability to work without supervision / initiative
Language Requirements:
- Proficient & fluent in English and Afrikaans
Market related salary Range:
- R15 000 to R20 000 depending on experience and seniority
Benefits:
- Discretionary bonuses are paid in December.
Please submit your CV with photo and kindly let me know what you are currently earning please?
Be part a dynamic work environment that fosters growth & development. Our client is a fast growing technology solutions provider specializing in offering innovative it solutions that empower clients to stay ahead in competitive markets. We are looking for an ambitious driven individual to join the team as an internal sales representative with experience in the IT sector. You will be responsible for handling all network and computer hardware sales for both new and existing clients.
- Proven experience in internal sales, preferably in the information technology industry with a focus on hardware solutions.
- Deep knowledge of hardware products, including servers, workstations, networking equipment, storage solutions, and peripherals.
- Strong sales and negotiation skills, with a track record of successfully closing deals and achieving sales targets.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with clients.
- Ability to understand and articulate technical concepts to non-technical audiences effectively.
- Self-motivated and results-driven, with a proactive mindset and a strong desire for personal and professional growth.
- Proficiency in using Autotask and other sales tools to manage customer relationships and track sales activities would be advantages, but can be taught.
- Exceptional organizational and time management abilities, with the capacity to prioritize and handle multiple tasks simultaneously.
- Ability to thrive in a dynamic, fast-paced work environment and adapt to changing business needs.
Salary: Basic R10K to R20K (based on experience) plus generous commission incentive.
