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Senior Operations Manager – Pharmaceuticals (Ref: 104)

The Senior Operations Manager based in Johannesburg will oversee and streamline our operational processes to ensure efficiency, quality, and compliance with regulatory standards. This role will involve managing third-party service providers, implementing service level agreements (SLAs), and leading a team of staff members to achieve operational excellence

Key Responsibilities

  • Develop and implement operational strategies to optimize processes and enhance productivity.
  • Manage and maintain service level agreements (SLAs) with third-party service providers, ensuring compliance and performance meet established standards.
  • Lead, mentor, and coach a team of staff members, providing guidance, support, and feedback to foster a culture of continuous improvement and professional development.
  • Conduct regular performance evaluations and establish individual and team goals to drive accountability and achievement.
  • Identify areas for improvement within the operations and develop and implement initiatives to address inefficiencies or deficiencies.
  • Collaborate with cross-functional teams, including procurement, quality assurance, and regulatory affairs, to ensure alignment and coordination of operational activities.
  • Ensure compliance with regulatory requirements, including FDA regulations, GMP standards, and other relevant guidelines.
  • Analyze data and metrics to monitor performance, identify trends, and make data-driven decisions to improve operational effectiveness.
  • Develop and implement training programs for staff members to enhance their skills and knowledge and promote a culture of continuous learning.


  • Logistics/ Supply Chain/ Operations Management Degree


  • Proven experience in operations management within the pharmaceutical industry.
  • Experience managing service level agreements (SLAs) with third-party service providers.


Please apply with detailed and updated CV.

Star Personnel Recruitment

Star Personnel Recruitment