Job summary

Cape Town, South Africa, Africa
Career Level:
Mid Career (2+ years of experience)
Bachelor's Degree
Job type:
Full time
Market Related

Trainee Customer Engagement Analyst (Degree Essential) (Ref 117)

About this job

Terrific opportunity to join the Risk and Analytics team of one of South Africa’s leading clothing retailers.

Because the successful applicant will be joining a high-performance team, our client is looking for candidates with top academic records and a numeric degree.



This role will primarily be responsible for the development, execution and analysis of Customer engagement campaigns across the customer lifecycle. 

Typical day-to-day duties would include:

·         Meeting with the Marketing team to agree the campaigns

·         Design and sign-off of the campaigns

·         Execution and monitoring the success of the campaigns



 Qualifications, Skills and Experience

·    Minimum requirement of a numerate type tertiary degree in either BBusSci/BSc/ BCom Investments with statistics and a strong academic record (essential)

·      2-3 years’ experience in retail, telecommunications or financial services industry would be advantageous

·      Some experience in using a Campaign Management product such as UNICA or IBM Campaign or similar is an advantage

·      Experience with SAS or other analytical software is essential

·      Familiar with various sources of data essential

·      Contact Centre Experience advantageous

·      Excellent analytical and numeric skills

·      High attention to detail driving a need for 100\% accuracy

·      Able to manage effectively in a high-volume, fast-paced, error-free environment

·      Excellent verbal, written and presentation communication skills required

·      Ability to prepare well-structured, clear and concise deliverables, including presentations

·      Curious with a strong need to learn and grow

·      Strong collaborative interpersonal skills – both with internal and external parties

·      High level of integrity and confidentiality

Job keywords/tags:  tertiary degree either BBusSci/BSc/ BCom , Excellent analytical and numeric skills ,
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