Job summary

Cape Town, South Africa, Africa
Career Level:
Mid Career (2+ years of experience)
Job type:
Full time

ICT Operations Specialist (Ref 103)

About this job

Do you have advanced experience in providing support to a specialised infrastructure domain? Have you designed and built technology domains to support business expectations? If yes, we would love to receive your application for this position.



Responsibilities of the role include the following:

To implement technology solutions and architectural designs and configurations and ensure that such is well-documented.

Design robust and practical plans for infrastructure redundancy, backup strategies and software patch management thereby ensuring IT Service continuity.

Evaluate Change requests 

Ensure that technical solutions by external providers are built in accordance with the infrastructure/solutions design and that any support is carried out in accordance with established SLAs.

Research and make technical recommendations on infrastructure technologies and services. 

Manage software licenses and maintenance of systems documentation.

Take responsibility for the installation and life-cycle maintenance of hardware and software.

Handle all technical liaison and communications.

Candidates must meet the following requirements:

Experience in managing a team of technical specialists.

Minimum of 5 years' experience in an Infrastructure environment.

ITIL foundation level.

Risk Management experience.

Excellent understanding of technical IT infrastructure.

Financial Services industry experience will be an advantage.


Job keywords/tags:  SLAs , technical liaison
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